“Can I take the opportunity to thank you and all at Bion for their efforts and hard work in achieving a delivery to us yesterday, it’s very much appreciated and has allowed us to recover a potentially damaging situation with our customer on a small part of a major order run. Thank you also for working closely with the supplier on the materials side.”
- Senior Strategic Buyer
“Please can you pass on our thanks to everyone for the quick turnaround on the aluminium. We know none of the problems were related to yourselves and cannot thank you enough for the way you have responded to get the coil back to us so quickly.”
- Materials Team Leader, Aluminium Perforation Customer
“Having engaged with Robert Bion through the MAS programme, I’ve never failed to be inspired by their relentless focus on customer service and quality. Their passion for continuously improving how they add value to their customers and their internal processes is immediately evident when visiting the site and talking to the staff. They display a high degree of creativity in solving problems, developing employees and moving the business forward. A responsible manufacturer, they are leaders in developing the local manufacturing community by promoting best practice”.
- Nik Brown, Operations Manager, MAS South East & London
“Please can you pass on my thanks to your production for turning around the aluminium perforation so quickly for us. As you are aware this has been a nightmare for us with all the ongoing issues. To hear that the material will be here on Monday is brilliant news considering how late the aluminium arrived with you this week.”
- Aluminium Perforation Customer, Construction Industry
